Refund policy

Refund & Return Policy

We want you to be happy with your purchase. If you're not completely satisfied, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused, unworn, and in the same condition you received it.
Include all original packaging, tags, accessories, and manuals (where applicable).
Be accompanied by proof of purchase, such as your order confirmation or receipt.

Returns requested after the 30-day return period may not be accepted unless required by applicable consumer protection laws.

How to Request a Return

To start a return, please contact us at:

Email: arty.billow@gmail.com

Please include:

Your order number
Your full name
The reason for the return
Photos of the item if it is damaged, defective, or incorrect

Please do not send your item back without contacting us first.

Because we work with multiple fulfillment partners and suppliers, return instructions and return addresses vary depending on the product. Once your return request has been approved, we will provide the correct return address and any additional instructions.

Returns sent without prior authorization may be refused or delayed.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs showing the problem

Once verified, we will arrange an appropriate solution, which may include a replacement, partial refund, full refund, or other remedy as appropriate.

Change-of-Mind Returns

If you simply changed your mind, you may request a return within 30 days provided the item meets our return eligibility requirements.

Customers are responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are non-refundable unless required by law.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Personalized or custom-made products
Digital downloads
Gift cards
Opened or used personal care or hygiene products
Perishable goods
Hazardous materials, flammable liquids, or gases

Some products may not be eligible for return due to supplier restrictions. If this applies, it will be indicated on the product page where possible.

Sale Items

Sale, clearance, or discounted items may not be eligible for return unless they are damaged, defective, incorrectly supplied, or where consumer protection laws require otherwise.

Exchanges

We do not offer direct exchanges.

If you would like a different size, colour, or product, please return your eligible item (if approved) and place a new order.

Return Shipping

If your return is approved, we will provide return instructions.

If the return is due to our error, a damaged item, or a defective product, we will work with our supplier to provide a replacement, refund, or return solution at no additional cost to you.
If the return is for any other eligible reason, customers are responsible for return shipping costs unless applicable law states otherwise.
In some cases, our suppliers may determine that a refund or replacement can be provided without requiring the item to be returned.

Refunds

Once we receive and inspect your returned item (or receive confirmation from our supplier where applicable), we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If you have not received your refund within 15 business days after approval, please contact us at:

arty.billow@gmail.com

Order Cancellations

Orders may be cancelled before they are processed or shipped.

Once an order has entered processing or has been shipped, it may no longer be possible to cancel it. In that case, you may request a return after receiving the order, subject to this policy.

European Union Customers

If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it without giving a reason, subject to applicable consumer protection laws.

Returned items should be in their original condition with all packaging and proof of purchase unless otherwise required by law.

Consumer Rights

Nothing in this Refund & Return Policy limits or excludes any rights you may have under applicable consumer protection laws.

Where local laws provide additional rights or remedies, those rights will apply.

Contact Us

If you have any questions about this policy or need assistance with your order, please contact us: